Shipping & returns

Delivery

Delivery is by freight forwarder or similar.

Complaints and Goods return

In case of error or possible missing deliveries please contact us:

NORDANO

Symfonivej 32

DK-2730 Herlev

It's not a requirement, but the expedition is promoted if full information follow the package - for example, a copy of the order, payment, delivery note or copy of any prior correspondence etc.

Goods are only accepted for return after prior written agreement. Private customers - goods can only be returned after prior written agreement and within 14 days. Business customers - normally, there is no right of return for business customers. In some exceptional cases, returns/exchanges are accepted after prior agreement, but only in intact condition and in the original packaging. Costs related to return shipping and already charged shipping fees are non-refundable. Returns must be in unbroken and undamaged original packaging with the original invoice number and date indicated. The Company reserves the right to deduct a return fee of 20% of the invoice value when issuing credit. Returns are at the buyer's expense and risk. Specially manufactured or specially sourced goods are not accepted for return.

Delivery and shipping:

The products are supplied with the warranties offered by the manufacturer or supplier to the Company. The buyer cannot claim any additional warranty against the Company. The buyer is obligated to inspect the goods immediately upon receipt. Claims must be made in writing within 5 days of receipt. For hidden defects, the claim period is extended to 3 months from the receipt of the item. If the buyer has not notified the Company within the specified time frames, they cannot later make the claim unless the Company has provided an extended guarantee for the product or has acted fraudulently.